Version: October 24, 2026 / Versione: 24 ottobre 2026.
Refund Policy — English
1. Provider and scope
Provider and data controller: Decaseo di Magni Federico, a sole proprietorship owned by Federico Magni.
Business address: Via Geromina 10, 24047 Treviglio (BG), Italy.
VAT number: IT03808600161.
Email for support, withdrawal and privacy: info@fredspeak.com. You can also use our contact page.
This policy applies to FredSpeak subscriptions and forms part of our Terms of Service. Canceling renewal, withdrawal and refund are distinct. Mandatory consumer rights prevail. No additional unconditional money-back guarantee is offered.
2. Canceling future renewals
Use Manage Premium to stop future renewals, or contact us if you cannot use it. Paid access normally continues through the paid period. Cancellation does not itself withdraw from the current contract, erase the account or refund a charge. Sending a withdrawal request is not an automatic payment-provider refund: the request is recorded and processed under this policy.
3. The consumer’s 14-day right
Consumers entering a distance service contract normally have 14 days from conclusion to withdraw without a reason. Send a clear decision before the deadline: no special wording, mandatory screenshot or explanation is required. Missing legally required information may extend the period under applicable law. Automatic renewal does not necessarily create a fresh withdrawal period; all additional statutory rights remain.
4. How to send your withdrawal
Premium users can open My account, select Withdraw from contract, review the contract and press Confirm withdrawal. Your account details, selected contract reference and decision are recorded with server date/time and emailed to the provider. A receipt is also sent to your account email. After successful recording you see: Done! Your request will be processed as soon as possible. Keep the reference and receipt, also available to download from the confirmation. This confirms receipt, not advance approval or denial of a refund.
Alternatively send an unambiguous statement to info@fredspeak.com or by post to the provider above. You can also use our contact page. Active Premium is not required for these alternative channels. If login/button fails or no confirmation appears, use email or post before the deadline. The form below is optional.
5. Immediate access is not automatic waiver
Using lessons or activating an ongoing subscription does not automatically waive withdrawal. If you expressly request early performance, a proportionate charge for what was supplied up to withdrawal is possible only if the statutory information and express-request requirements are met; otherwise no such charge is due. A fully performed service loses withdrawal only with the legally required prior consent and acknowledgment. Non-tangible digital content has separate statutory exception requirements, including express consent, acknowledgment and confirmation. General acceptance of terms or logging in does not impose these exceptions.
6. Technical problems and remedies
Report unavailable, materially defective or missing promised service with account email, purchase reference and a description. Screenshots can help but do not condition statutory rights. Digital-service conformity remedies include free correction and, where legal conditions are met, price reduction or termination with the appropriate refund. There is no three-day reporting cutoff. A low pronunciation score or preference for another method alone does not prove a defect; actual malfunctions, inaccurate material and unmet promises can still be assessed.
7. Refund method and timing
For valid consumer withdrawal, amounts due are reimbursed without undue delay and within 14 days after notice, subject only to lawful deductions above. Price-reduction/termination refunds for nonconforming digital service follow statutory timing, normally within 14 days after notice of the remedy. We use the original Stripe or PayPal method unless you expressly agree otherwise without extra cost. Our processing fees are not deducted from statutory refunds. Provider/bank display delays do not extend our legal deadline.
Duplicate or erroneous charges will be investigated and corrected as appropriate. Report unauthorized payments promptly to us and your payment provider. Support requests do not waive payment-dispute or other legal rights.
8. Other refund requests
Outside statutory rights or a specific written offer, unused days, infrequent use, forgotten renewal or a late change of mind create no additional contractual refund entitlement. Renewal-notice breaches, undisclosed charges and other legal remedies remain assessable. Annual plans are not automatically refunded pro rata merely for canceling renewal; legally required pro rata refunds prevail. Refund/termination can end the paid access covered, without automatically erasing all personal or mandatory accounting records.
9. Optional withdrawal form
To: [PROVIDER NAME, POSTAL ADDRESS AND WITHDRAWAL EMAIL].
I notify you of my decision to withdraw from the contract for FredSpeak [PLAN / CONTRACT OR ORDER REFERENCE].
Contract concluded on: [DATE].
Consumer name: [NAME].
Consumer address: [ADDRESS].
Account/receipt email: [EMAIL].
Date: [DATE].
Signature: [ONLY IF SUBMITTED ON PAPER].